These terms govern engagements with ElevateX Global s.r.o. They are written to be read, not to be survived. Where an individual engagement letter says something different, the engagement letter wins.
ElevateX Global s.r.o. is a limited company registered in Prague, Czech Republic, IČO 23377364. Services are delivered by Christopher Hargreaves. Where subcontractors are used for a specific task, you will be told in advance and ElevateX remains responsible for the work.
Every engagement starts with a short written engagement letter setting out scope, fee, duration and start date. Published prices are floors; the engagement letter carries the actual number and is the binding document.
Work outside the agreed scope is quoted separately before it starts. There are no surprise invoices.
Retainers are invoiced monthly in advance. Fixed-scope projects are invoiced fifty percent on signature and fifty percent on delivery. Fees are quoted exclusive of VAT, which is applied where required.
Payment terms are fourteen days from invoice date. Late payment may pause delivery after written notice, and statutory interest may be applied.
Reasonable travel and accommodation for agreed on-site work is charged at cost with prior approval.
Retainers run month to month with thirty days written notice from either side. No minimum term applies.
Fixed-scope projects may be terminated for convenience with fourteen days notice; work completed to that date is payable pro rata.
Either party may terminate immediately for material breach that is not remedied within fourteen days of written notice.
All deliverables created for you (playbooks, sequences, dashboards, models, documentation) belong to you on payment of the relevant invoice, and remain yours after the engagement ends.
ElevateX retains ownership of pre-existing frameworks, templates and methods used to produce those deliverables, and may reuse general know-how gained during the engagement.
Both parties keep the other party commercial information confidential and use it only for the engagement. This survives termination by three years.
Client systems access is read-only where practical, revoked on completion, and never shared outside the engagement.
Delivery depends on timely access to systems, data and people. Where access or decisions are delayed, timelines move accordingly and fees are unaffected.
You remain responsible for commercial decisions, hiring decisions and legal or tax compliance in your own markets.
Nothing in these terms limits liability for death, personal injury, fraud, or anything else that cannot lawfully be limited.
Otherwise, total aggregate liability is capped at the fees paid under the relevant engagement in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss, including lost profit or lost revenue.
Advice is given in good faith on the information available. Revenue outcomes depend on execution, market conditions and factors outside anyone control, and are not guaranteed.
Neither party names the other publicly without written consent. Anonymised outcome data may be referenced unless you ask in writing that it is not.
These terms are governed by the laws of the Czech Republic, and the courts of Prague have exclusive jurisdiction. Both parties agree to attempt good-faith resolution before starting proceedings.
These terms may be updated from time to time. The version in force is the one attached to or referenced by your engagement letter at the date of signature.
Questions about these terms: contact@elevatexglobal.eu.